Can I cancel my order?
If your order has not yet been picked and packed, you certainly can! You will be issued with a gift card for the value of the item/s you would like to cancel. As this is change of mind we cannot offer a refund. This policy also applies to pre-order items. If you have any questions about pre-ordering an item or cancelling your pre-order, please email our team at Support@digiland.com.au.
Can I make an amendment to my order?
We will do our best to make any changes to your order before dispatch. Please email us within 1 hour of placing your order to ensure we can update an item or postal address (This excludes weekends, we will reply to your emails first available opportunity on Monday morning).
I just placed an order, where is my email confirmation?
Placed an order and haven’t received your confirmation email? In most circumstances it is more than likely that you have entered your email address incorrectly or it has been sent to your spam folder, please email firstname.lastname@example.org with your name and order number after checking this. Our team will amend this for you as soon as possible to ensure you receive all tracking updates.
An item I want to purchase is sold out?
Missed out on purchasing your favourite item?! Good news is if it is full priced we will be restocking, email our team at email@example.com. Sold out and on sale? It is likely that this will not be coming back, but again reach out to our team and enquire.
I have received a faulty item.
We are so sorry! We do our best to check over all garments upon arrival and prior to dispatch but sometimes things are missed. Please email images of the damage to our team at firstname.lastname@example.org, you may also return the items along with a completed returns form explaining the outcome you would prefer, refund, credit note or replacement.
Our returns department will take your request into consideration but will need to follow the required steps in processing this.
If your item is deemed with a major manufacturing fault (something that happened when the item was being made) you will have the option of a refund.
Can I purchase items from your warehouse?
You may certainly place an order online and collect it from us. Simply email email@example.com with your name and order number, our team in warehouse will respond with an appropriate time to collect. If you have paid a postage fee this will be refunded once your parcel is collected. Unfortunately as we are a warehouse you will not be able to come in and shop or try items on. We hope to soon offer a show room so keep an eye out!