Returns and refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

If for any reason you are unsatisfied with your purchase of a DigiLand product, you can contact us within 30 days of taking delivery and return the product with a Proof of Purchase. You will then receive a refund for the purchase price of your product (excluding any initial delivery charges as set out in your order confirmation email).

Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.

You must notify us at support@digiland.com.au within 30 days of taking delivery of your product and request a return under this policy.

If there is no proof of the delivery date it will be assumed to be 5 business days from the date of dispatch of the product.

The product must be returned to us within 10 business days of your request to return your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The product will remain your responsibility during transit until they are received at the address supplied by DigiLand. We do not accept any liability for any loss or damage which may occur during transit.  You should consider a tracking service. We don’t guarantee that we will receive your returned item.

After receiving the returned product, we will refund as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.

To return your product, you should mail your product to:

DigiLand
Shop 2, 570  Georges Street
Sydney NSW 2000

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. You are also entitled to choose a refund or replacement for major failures with goods.

Faulty Goods Returns

If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund or replacement product. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence.

DigiLand may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. DigiLand reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

To return your product, you should mail your product to:
DigiLand
Shop 2, 570  Georges Street
Sydney NSW 2000

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.